we aim to deliver you the widest range at everyday low prices.
We understand that
there may come a time where you need to return a purchase from us and we want
to make the returns process as simple and easy as possible for you.
We have a range of
ways you can return an item. All items purchased can be returned in store,
while items purchased online can be returned using our return application form.
Alternatively, you can exchange your item, or have it repaired, or a service
cancelled, in accordance with the terms below.
Our goods and services
come with guarantees that cannot be excluded under Indonesian Consumer Law. For
major failures with the service, you are entitled to:
cancel your service
contract with us; and
a refund for the
unused portion or compensation for its reduced value.
You are also entitled
to choose a refund or replacement for major failures with goods.
If a failure with the
goods or a service does not amount to a major failure, you are entitled to have
the failure rectified in a reasonable time. If this is not done, you are
entitled to a refund for the goods and to cancel the contract for the service
and obtain a refund for any unused portion. You are also entitled to be
compensated for any other reasonably foreseeable loss or damage from a failure
in the goods or service.
of Mind Returns – 30 Days
If you have changed
your mind about your purchase, Xtremestorebali.com will be pleased to offer you
a refund or exchange provided that:
You return the item
within 30 days of purchase
You produce a
satisfactory proof of purchase (being your original register receipt or online
proof of purchase, such as a tax invoice)
The item is in
re-saleable condition, including its original packaging (if any), is unused and
A government issued
form of identification must be presented at the time of the return in order to
confirm your identity (for products with a value greater than $50).
Personal information collected from you at the time of the return will only be
used for the purpose of verifying and processing the return. We will
record your name, postal address, phone number and email address. Your
licence number and date of birth will not be recorded. These details are
If you are unable to
provide a satisfactory proof of purchase, Xtremestorebali.com may, at its
absolute discretion, provide you with an exchange or Xtremestorebali.com gift
card to the current value of the item.
Consumer Law applies, please note change of mind returns are not available for
the following purchases:
Software and other
services which have been activated and / or used
Gift cards, mobile
phone recharge and iTunes cards
Custom Print &
If you believe you
have purchased a faulty product, you must provide proof of purchase to receive
a refund or replacement product. Proof of purchase may be your original
register receipt, credit card statement or any other form of evidence.
may have the faulty product assessed by a third-party certified repair agent to
determine the nature and cause of the fault. Xtremestorebali.com reserves
the right to decline an exchange, refund or repair where any product fault is
caused by misuse or neglect.
Note about Returns
You must provide proof
of purchase to make a claim and Xtremestorebali.com reserves the right to
decline an exchange, refund or repair where a fault is caused by misuse or
For Prepaid Business
Services, you may cancel a service which you have activated and claim a refund
for the unused portion if there is a problem with the service. Requests for the
cancellation of a service may need to be submitted to the service provider.
If you experience
activation problems with Prepaid Cards or Special Activation Codes provided by
third parties, we recommend that you contact the third-party service provider
for assistance in activating any credit entitlement, as Xtremestorebali.com is
unable to independently determine the validity of these codes.
have dedicated support centres designed specifically to deal with issues in
relation to their products and may be able to provide a quicker assessment of,
and remedy for, any issue with your purchased product. You may, therefore,
prefer to contact the manufacturer directly although you are not obliged to do
this. If at any time you are not satisfied with the manufacturers remedy in
relation to your legal rights, you can contact your nearest Xtremestorebali.com
store. Xtremestorebali.com may also return the product to the manufacturer to
determine the nature of the problem.
to return your Xtremestorebali.com purchase
purchases can be returned to any Xtremestorebali.com store Indonesia-wide.
Refunds can only be
paid in the same tender as the original purchase or refunded to the account
used to pay for the item in the case of a 30-day business account holder.
Where the original
purchase was made via PayPal, you may return the
purchase by getting in touch with us via eBay Messaging or via our contact
Refunds will be
processed to PayPal only, and not to credit card, cash or gift card.
Once your order has
been returned to an Xtremestorebali.com store or picked up by a returns driver
and receipted at our Customer Fulfilment Centre, we will send notification to
PayPal of your return.
takes the privacy of customer data seriously. Please be aware that data
(including, but not limited to, images, music and video) may be lost during the
repair process of electrical and electronic products. It is the responsibility
of the customer to ensure that all personal data is deleted before the product
is returned to Xtremestorebali.com.
Information on how we
collected from you at the time of the return will only be used for the purpose
of verifying and processing the return.