Privacy Policy

-  This Privacy Policy is the official privacy policy of Xtreme Store Bali store . It applies to all personal information collected by Xtremestorebali.com, including via Xtreme Store Bali Store and any related www.xtremestorebali.com website, social media page, internal website or intranet (each a Website); any Xtremestorebali.com mobile or tablet application (each an Application); and from an individual via any other means, including physically or electronically (together, the Collection Channels).

-  In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what controls you have over our use of it. We appreciate that you may have certain concerns about how your personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Indonesian privacy laws including the Indonesian Privacy Principles.

-  In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

 

Anonymity and Pseudonymity

You have the option of dealing with Xtremestorebali.com anonymously. However, this only applies where it is practicable for Xtremestorebali.com to deal with you acting anonymously or under a pseudonym, such as a general enquiry.

 

Collection of Information

Throughout this privacy policy we refer to “personal information”, which means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Your first and last name, date of birth, gender, home address, contact telephone number, mobile telephone number, email address and employment details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.

Some information provided to us by customers, contractors and other third parties might be considered to be personal information. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Xtremestorebali.com collects are set out below.

 

Information that you provide to us

We collect personal information that you provide directly to us, such as when you make a purchase, register for an account or enter a competition or promotion. This may include:

1.  your name;

2.  your contact details including your email address, delivery address, phone number and social media handles;

3.  more detailed contact preferences;

4.  information regarding your experiences with our products and services;

5.  employment and company information such as the name of your employer; and

6.  financial information including credit card and payment details.

Financial information that is collected via the website is used by Xtremestorebali.com to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.

 

Information that we collect from your use of our Websites and Application

When you use a Website or Application, we may also collect personal information about you in the following general categories:

1.  Location information: if you permit a Website or Application to access location services through the permission system in your mobile device, we may collect the precise location of your device.

2.  Transaction information: we collect your transaction details when you place an order, including the products you have ordered, the date and time of your order and the amount charged.

3.  Usage and preferences: We collect information about how you interact with our Websites or Applications, including the pages you visit, your preferences and settings that you choose. We may do this through the use of cookies and other similar technologies that uniquely identify you.

4.  Device information: We may collect information about your device such as the hardware model, operating system, preferred language, unique device identifier and mobile network.

5.  Other information: We may also collect and log information such as your IP address, access dates and times, browser type and pages visited when you interact with a Website or Application.

 

Information that we collect from third parties

In addition to the information listed above, in some cases we may collect personal information about you from legitimate third party sources including social media sites and list broker and other data providers that share data in circumstances where it is lawful and/or they have your permission to do so. This may include:

1.  When you choose to create an account or register for a product or service via a Website or Application using a social media platform such as Facebook;

2.  When a third party has your consent to disclose your personal information to us, such as when you enter a competition or promotion administered by a third party on our behalf;

3.  When it is otherwise lawful for a third party to disclose your personal information to us, such as when we access purchasing information through our business partners or are provided data by a list broker; and

4.  If you apply for credit, we may collect information about your credit history.

 

Sensitive Information

Xtremestorebali.com will only collect sensitive information with your consent. Where you provide us with sensitive information (such as information about your health) via any means, we will only use this information to serve your particular needs.

 

Security and storage

We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.

Only authorised team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.

Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.

No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, Xtremestorebali.com cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Xtremestorebali.com receives your transmission, it makes every reasonable effort to ensure its security on our systems.

Personal information is de-identified or destroyed securely when no longer required by us.

Xtremestorebali.com retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

 

Complaints

If you have a question or complaint about our Privacy Policy or Xtremestorebali.com' collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Xtremestorebali.com Support Team at the contact details set out in this policy.

We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Indonesian Information Commissioner.

 

Changes to Privacy Policy

If Xtremestorebali.com decides to or is required to change this Privacy Policy, it will post changes on this Xtremestorebali.com Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.

 

Acceptance

You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.