Freight is by Courier
and payable by the customer at which will be estimated at the checkout stage
depending on your shipping address, order exceeds $ 1000 is eligible for
free shipping. If no one is at the premises to receive the parcel, you will have
a card left in a visible location or in your mailbox to contact for
re-delivery. Alternatively, you may choose to select a safe place to leave the
goods. A comments box is provided at checkout so you can include any special
delivery instructions. Please note: For security and fraud reasons we do not
ship to PO Box addresses.
offers prompt delivery worldwide, shipping from warehouses in Indonesia, Japan,
China. Orders are shipped the same or next day upon receipt of payment or
verification of payment. Most customers receive their orders within 1-3
business days, depending on your location.
In the unfortunate
instance where we have run out of stock, we can generally source supply within
24 hours. This will add roughly an additional day to your delivery time frame.
There are exceptions and sometimes a supplier will suddenly tell us they will
not be able to supply until a specific date. We will contact you immediately
should this be the case and will always keep you updated with the new ETA.
It is the customer's
responsibility to ensure they can accept the deliveries and provide a signature
as proof of delivery if required. Whilst we take care in packaging the
goods for delivery, it is your responsibility to ensure there are no breakages
or missing items at the time of delivery.
By signing for
delivery, you are accepting that the order is complete and intact.
circumstances where the orders may turn up partially and we ask that if this is
please phone or email
us and we will notify you as to when you may expect the remaining of your
Please note that this
is very rare but can sometimes happen, but we assure you that your order will
be filled as purchased.
couriers do we use?
We use multiple
couriers including but not limited to: Couriers Please; GARUDA Express Cargo;
Indonesian Air Express; DHL Express; FEDEX; UPS; TNT; and Direct Freight.
Delivery costs are a fixed flat rate unless quoted otherwise.
I use my own shipping company?
has negotiated volume discounts and contracts with our shipping companies.
Unfortunately, you are not able to use your own shipping company or prepaid
vouchers you may already have.
Some areas are classed
as remote by shipping companies and extra charges for delivery to these areas
may apply. Additional delivery time may also apply to these areas. If you think
you may be in a regional or remote location, please contact us and we will
confirm the actual cost and ETA. Otherwise, we will call you on receipt of your
order if needed.
has the right to decline an order within a remote area at the standard $35.50
or Free Delivery service.
Most couriers require
a signature, however, if you do add Authority to Leave (ATL) in the special
instructions section on checkout, we will do our best to have this request
filled. There are no guarantees that this will happen as it is up to the
discretion of the courier driver whether it is safe to leave. Please take
special note, if you leave these instructions, Xtremestorebali.com will not be
held responsible for lost or damaged orders. Please note, that some carriers
require a signatory for certain orders. If you are not home during business
hours or are delivering to a residential address, we recommend giving us
Authority to Leave (ATL) to reduce any shipping delays.