Delivery Information

Shipping

Freight is by Courier and payable by the customer at which will be estimated at the checkout stage depending on your shipping address,  order exceeds $ 1000 is eligible for free shipping. If no one is at the premises to receive the parcel, you will have a card left in a visible location or in your mailbox to contact for re-delivery. Alternatively, you may choose to select a safe place to leave the goods. A comments box is provided at checkout so you can include any special delivery instructions. Please note: For security and fraud reasons we do not ship to PO Box addresses.

 

Freight Services

Xtremestorebali.com offers prompt delivery worldwide, shipping from warehouses in Indonesia, Japan, China. Orders are shipped the same or next day upon receipt of payment or verification of payment. Most customers receive their orders within 1-3 business days, depending on your location.

In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery time frame. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case and will always keep you updated with the new ETA.

 

Deliveries

It is the customer's responsibility to ensure they can accept the deliveries and provide a signature as proof of delivery if required.  Whilst we take care in packaging the goods for delivery, it is your responsibility to ensure there are no breakages or missing items at the time of delivery.

By signing for delivery, you are accepting that the order is complete and intact.

There are circumstances where the orders may turn up partially and we ask that if this is the case,

please phone or email us and we will notify you as to when you may expect the remaining of your order.

Please note that this is very rare but can sometimes happen, but we assure you that your order will be filled as purchased.

 

Other Freight Questions

Which couriers do we use?

We use multiple couriers including but not limited to: Couriers Please; GARUDA Express Cargo; Indonesian Air Express; DHL Express; FEDEX; UPS; TNT; and Direct Freight. Delivery costs are a fixed flat rate unless quoted otherwise.

Can I use my own shipping company?

Xtremestorebali.com has negotiated volume discounts and contracts with our shipping companies. Unfortunately, you are not able to use your own shipping company or prepaid vouchers you may already have.

Remote Locations

Some areas are classed as remote by shipping companies and extra charges for delivery to these areas may apply. Additional delivery time may also apply to these areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed.

Xtremestorebali.com has the right to decline an order within a remote area at the standard $35.50 or Free Delivery service.

Authority to Leave

Most couriers require a signature, however, if you do add Authority to Leave (ATL) in the special instructions section on checkout, we will do our best to have this request filled. There are no guarantees that this will happen as it is up to the discretion of the courier driver whether it is safe to leave. Please take special note, if you leave these instructions, Xtremestorebali.com will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders. If you are not home during business hours or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.